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THE SMALL PRINT

RETURNS & EXCHANGES

We take great pride in the beautiful items offered on our online store, and the delivery methods used. If for any reason you are not happy please contact us immediately. If the item for some reason is faulty, we will gladly replace the item.

If the item is out of stock we will refund your money or offer you a credit. Please notify us within within 7 days of receiving the goods.

If you simply change your mind, exchanging goods is at the discretion of Eleanor Ozich Limited.

If the product has been damaged in transit, please let us know immediately and we will contact the courier company directly to sort out any claims.

Please email eleanor.ozich@gmail.com if you would like to arrange a return or exchange.

NEW ZEALAND SHIPPING

All orders are sent by Courier Post, we offer a flat rate of $5, no matter how many items you purchase.

All online orders are dispatched Monday to Friday. You will receive an email confirmation with tracking information once it is on it's journey to you. Please allow up to two working days for delivery.

 

We use a signature required service for all orders. Should no one be present at the premises to sign for the parcel, a card will be left in your letterbox and your parcel will be available for collection from the couriers office or depot. 

Orders will not be dispatched on Public Holidays. Orders placed on these
days will be send out within the next two business days.

The festive season can be a little busy, to ensure delivery before Christmas, 
please order with a few days to spare.

AUSTRALIAN SHIPPING

All orders are sent by NZ Post and have a flat rate of $15. The parcels are untracked, please contact us if you would like to upgrade. No signature is required. Please allow 7-10 working days for delivery.

INTERNATIONAL SHIPPING

All orders are sent by NZ Post and have a flat rate of $15. The parcels are untracked, please contact us if you would like to upgrade. No signature is required. Please allow 8-15 working days for delivery.

 

Any taxes, duty or other fees incurred on arrival will be the responsibility of the customer.